FAQ

FAQ

OPEN:

We offer non-seasonal prints all the time in our Perpetual Pre-Orders tab. In the case that one is discontinuing, we will notify you 7 days in advance. Perpetual Pre-Orders are submitted at the end of each round. Since we offer perpetual pre-orders, there are times the same prints will be offered for retail. Retail is often limited to the amount we have on hand and will collide with pre-orders. If you pre-order, you agree not to expect retail to be given to you and will be subject to turnaround times.  Always check retail first, but don't purchase retail with pre-orders. Those must be separate purchases. 

FABRIC CONSISTENCY:

Cotton Lycra has a 4-way stretch.  It is digital printed on 95% cotton/5% lycra, 260gsm, 58"wide.

Cotton Woven has no stretch. It is digital printed on 100% cotton, 150gsm, 58-60" wide.

Selvages along the edges are common, please account for shrinkage. 

We inspect our fabric to the best of our abilities and we strive to give you the best quality of fabric.  Due to the nature of digital printing, any minor flaw less then an inch that will not impact the fabric appearance in its entirety will not be discounted or refunded.

IMPORTANT:

Scaling: We only offer one scale currently which is approx. 2 to 4"

There is no refund, no cancellation once order is placed and checked out. If you file a claim with PayPal without coming to me first to address any issue you may have, you will be removed from the group.
You have 7 days to inspect your fabric once package received to address any issue you may have.

RETURN POLICY: Due to the nature of custom digital printing, there is no refund nor is there a return policy unless fabric is printed flawed by the printer. Please inspect your item once received, you have up to 7 working days to message me regarding flaws or shortage. Any minor flaws under 1” inch that will not distract the fabric appearance will not be discounted. There is NO discount for shrinkage.

FLAWS: In the custom printing process, flaws are bound to happen. We do our best to look over the fabric for flaws but at times, something might not be noticeable upon cutting. We will NOT discount for any flaw less than a 1in in size or within 6 inches of the selvages.  If you receive a fabric with a flaw larger than a 1in or greater than 6 inches from the selvage please email us. We do not refund for flaws on the BACK side of the fabric If they are minimal and don’t affect fabric use. 

We will either discount your yardage or accept the fabric back for a refund if the flaw is more than 15% of the fabric.  Due to the custom nature of the product, we cannot guarantee that we will have yardage in stock to replace your order.

FABRIC ETA FOR: 

Pre-Order: Please allow up to 3 weeks (may be longer during the Holidays) once pre-order closed. Once arrived, it can take up to 1 week for shipment. Please allow a total of 6 to 8 weeks in case of any unfortunate delays especially around holidays. Refunds are not given unless it pasts 8 weeks. No exception. If my turn time is 6 weeks, you should not be telling your customers 6 weeks. 

Retail: Available and ready to ship within 1-3 Business days

INQUIRIES:  Do not PM us. They get lost. Do not pm us personally. Please only email: morfiascreations@gmail.com; Subject Line: Order Inquires (Order Number). We only reply to messages there. We respond within 72 hours. Be sure to check your turn time is over 8 weeks before asking for an update. 

Note: E-checks takes a couple days to clear. If you are paying with e-check, there is no guarantee that your order will be fulfilled if they are sold to the next buyers paying via Paypal balance and/or Paypal credit cards.

INSURANCE:

All packages/purchases over 2 yards come with $50 insurance. First class packages do not come with insurance. We are not liable for any lost, stolen, or damaged packages.

SHIPPING: 

Domestic:

1 yd: First Class

Over 2 yd: Priority

Anything over 13 yards are by weight, website will generate Estimated Shipping for bulk order, this is NOT the actual shipping rate. Shipping prices are shipping and handling. We use top quality mailing supplies to ensure the safety of your packages.

International: Based on actual weight and will be invoice once the balance is due from the Post Office.  Please email: sales@morfiascreations.com; Subject Line: International Order; if ordering from overseas.

Any excess in shipping will be refunded and any underage in shipping will be invoice before shipping. 

By Purchasing any item listed on the site, you have read and agreed to all terms above.

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